Nora Duncan
Customer Service Extraordinaire
MARKETING AND OPERATIONS SPECIALIST at Wally Walk
Background
I have six years of administrative experience across multiple fields being an efficient, multi-tasking and flexible member of any team. I am confident in my ability to help members over the phone and online, using internal systems to provide a seamless experience for our members, and juggle competing deadlines under pressure.
Job experience
- December 2019 - January 2021MARKETING AND OPERATIONS SPECIALIST
Wally WalkSeattle, WA, USASocial media marketing and management for a small dog walking company. I worked closely with the business owner to expand her business during a challenging time in history for all small businesses. I also spent time walking dogs to have a personal relationship to our clients and walkers and be close to all the adorable dogs.
- February 2019 - December 2019DIRECTOR OF FIRST IMPRESSIONS
Keller WilliamsSeattle, WA, USAMultifaceted position with arms in office management, marketing and recruitment. A fast-paced real estate office, balancing in-person duties as office manager and receptionist, assisting our marketing team creatively to produce marketing materials for our office, and I also spent time cold calling new, potential brokers to bring to our office. This position requires multiple spinning plates to be always in the air.
- June 2015 - February 2019CLINICIAN REFERRAL SPECIALIST
Virginia Mason Medical CenterSeattle, WA, USAProcess incoming referrals, contact patients to schedule their appointments, discuss transportation and other hospitality needs. We schedule for multiple specialty departments- often coordinating multiple specialty appointments for patient’s traveling from out of town. I specialized in Transgender healthcare, working with the hospital to create a more inviting, customized experience for these patients.
Education
- Central Washington University
Print Journalism2007 - 2011I majored in print journalism and minored in political science.
