Background

I am an administrative professional looking to expand my career and make a lasting impact on my community.

Job experience

• September 2018 - May 2020
  Loan Officer
  Castparts Employees Federal Credit Union
  

  Portland, OR, USA

  • Answering questions while adhering to specific guidelines, policies and procedures.
  • Applying guidelines policy, and procedure as well as maintaining confidentiality of clients.
  • Skills in effectively communicating orally and in writing with clients and public from diverse backgrounds.
  • Actively stay up to date on all trainings, policy updates and changes to procedures.
  • Managing time with Microsoft Excel and other database programs.
  • Gather information from applicants, analyze and organize the information to make an appropriate loan decision. Prepare documents for approval or decline by the underwriter.
  • Prepare loan and DMV documents for client signatures as well as mailing out and communicating adverse action notices.
  • Data input and retrieval of data from different databases.

• September 2013 - September 2018
  Member Solutions Specialist/Banker
  Rivermark Community Credit Union
  

  Happy Valley, OR, USA

  • Ability to handle multiple tasks, priorities changing deadlines, move quickly among various functions and responsibilities.
  • Evaluate, analyze and process confidential information. Advised members pertaining to their credit.
  • Skills in communicating with the public in person, writing and over the phone.
  • Assisted with new hire interviews.
  • Trained new employees on rules, policies and procedures.
  • Proficiency in Microsoft Office Suite.
  • Working with angry, hostile and upset clients and finding solutions to resolve their conflicts.

Education

• Portland State University
  Bachelors in Psychology
  

  2014 - 2016